Case Study: Fortune 100 Telecom


Following the merger of two internal IP departments, and subsequent corporate wide strategic alignment initiative, our professionals were engaged by a Fortune 100 telecommunications company.

The task was to help redefine the current service delivery and operating model, focusing on increasing cross-functional collaboration, improving alignment to the business and appropriate use of resources and skillsets.

At the same time, the goal was to identify sustainable cost savings without impacting the value of their portfolio.

Conducted assessment and diagnostics

Our professionals led a diagnostic assessment of the department’s internal resources, use of outside counsel and vendors, existing processes and technology eco-system.

Defined the future state

A new functional framework was developed consisting of multi-disciplinary teams that is flexible and scalable to meet the changing needs of the organization.

Created the new operating model

Our professionals led development of a detailed operating model, including defining the governance structure, clear roles and responsibilities supported by KPIs.


By driving the appropriate behavior, and a comprehensive Outside Counsel and Vendor Management program it generated savings that exceeded $12M in the first year.

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Kristina Widrig
Kristina Widrig

Kristina Widrig is a marketing leader at Swiftwater and Company. In her past positions, she has lead B2B marketing and sales at the national level.